PelitaHati Support
We're here to help you with any questions or issues
Contact Support
For support inquiries, questions, or assistance, please contact us:
We typically respond within 24-48 hours
Frequently Asked Questions
How do I contact support?
You can reach our support team by emailing us at frederichblessy@gmail.com. You can also access support directly from the app settings menu.
Subscription Issues
If your subscription hasn't activated after purchase, try refreshing your account in the profile page. If the issue persists, please contact us with your purchase receipt and we'll assist you immediately.
App Not Working
If you're experiencing issues with the app, try these steps: close and reopen the app, restart your device, ensure you have a stable internet connection, and check if your app is updated to the latest version. If problems continue, contact our support team.
Payment Problems
If you're having trouble with payments, verify your payment method is valid and has sufficient funds. Ensure you have a stable internet connection during the purchase process. For subscription-related payment issues, contact us with your account information and we'll help resolve it.
Account Issues
If you're having trouble accessing your account, try resetting your password through the app. For other account-related issues, please contact our support team with your account email address.
Feature Requests
We welcome your feedback and feature suggestions! Please email us at frederichblessy@gmail.com with your ideas and we'll consider them for future updates.